We recommend searching through this knowledge base and the FAQs first, as it will provide the answers to many common questions. If you can't find what you're looking for, please feel free to contact us.
Feedback on the platform? Use Feedback in the sidebar of the platform or Leave feedback on the start page. We read every submission.
Questions about a result? Open the AI assistant on the results page (bottom right) and ask about your pacing or equipment result.
Payment issue? If your card was charged but the checkout did not complete, contact us and include the checkout session ID shown on the page.
Please be aware that our AI customer service bot may provide an initial response. If it doesn't fully resolve your query, simply tell it you'd like to speak with a human, and we'll get back to you as soon as possible. It may take some time for us to respond, especially during peak periods. We appreciate your patience!
More contact information and information regarding our other products you can find on swissside.com.