2026-05-07
This Privacy Policy describes how we collect, store, use, and share ("process") your information when you use our services. We are committed to protecting your personal information and your right to privacy.
The Data Controller for your information is Swiss Side Technologies AG, Bönirainstrasse 14, Thalwil, Switzerland. Email: info@swissside.com.
Voluntary Information: Name, email address, rider physical attributes, bike setup data, and equipment preferences.
Performance Data: Course files (GPX/FIT) you upload and environmental data (e.g., wind forecasts) associated with your sessions.
Automatic Data: IP address, browser type, and usage patterns collected via cookies and log files.
Payment Info: Processed via Stripe. We do not store full credit card details.
We use your information to provide core services, including:
Providing pacing strategies and equipment choices.
Optimizing tire pressure and wheel setup recommendations.
Improving our algorithms via anonymized and aggregated data.
Testing features, identifying bugs, and evaluating user feedback via Tally.
We process personal data under:
Contractual necessity (to provide the Service).
Consent (e.g., for marketing or non-essential cookies).
Legitimate interest (to improve the platform and ensure security).
Legal obligation (e.g., statutory bookkeeping).
We utilize third-party providers who may process data in the United States:
Authentication: Auth0 and Firebase Auth.
Payments: Stripe.
Emailing: Mailgun (transactional), Klaviyo (transactional & marketing).
Hosting: Google Cloud Platform.
Analytics: Google Analytics.
Bookkeeping: Xero. We ensure data protection through Standard Contractual Clauses (SCCs) and other recognized legal frameworks.
We use cookies to enhance user experience and analyze usage patterns.
Google Analytics: You can manage preferences in your browser or use the Google Analytics Opt-out Browser Add-on.
Retention: We retain your performance data as long as your account is active. Financial records are retained for 10 years per Swiss law.
Security: We employ industry-standard measures (TLS encryption) to protect data, though no internet transmission is 100% secure.
You have the right to access, correct, or delete your personal information. You also have the right to data portability and to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC). For assistance, contact info@swissside.com.
Links: We are not responsible for the privacy practices of third-party sites linked from our platform.
Children: The Service is not directed to individuals under 18. We do not knowingly collect data from children.
We reserve the right to modify this Policy at any time. Users will be notified of significant changes via email or platform notice.